Employment and Contracting Opportunities
Position: HMIS/IT Director
Posting Date: 12/12/2017
Closing Date: Open until filled
Reports To: Executive Director
Salary: Starts at $65,000 depending on experience
The Tarrant County Homeless Coalition (TCHC) is hiring for the position of HMIS/IT Director. The HMIS/IT Director handles implementation and management of the Homeless Management Information System (HMIS), which is used to collect, analyze, and report client-level data for persons served by homeless prevention, supportive services, shelters, and housing agencies. TCHC uses the web-based, “Efforts to Outcomes” (ETO) HMIS software developed and maintained by Social Solutions. The HMIS system is used by 275 users at over 40 agencies, all working towards preventing and ending homelessness, throughout Tarrant and Parker counties.
The successful candidate will demonstrate an aptitude for excellence in both database and project management. This position requires high energy, strong professional, interpersonal, presentation, and motivational skills. The candidate must have the ability to communicate effectively to a variety of audiences, coupled with a patient, ego-less approach to customer support and troubleshooting. The candidate must have proficiency in the use of personal computers and various software applications as well as the ability to provide technical assistance by telephone, email, and face-to-face contact. The ideal candidate must be both a leader with exceptional communication skills and a team player, have a well- disciplined, organized approach to time and task management, and exhibit qualities that illustrate a dedication to meeting the data needs of organizations working to prevent and end community homelessness.
- Maintain ongoing working knowledge of programs, funding streams, and participation requirements for programs serving homeless individuals, and assure TCHC’s HMIS functioning and reporting is current with HUD requirements
- Remain informed of current and pending HUD data and technical standards, as well as other local, state, and federal regulations and guidelines for the implementation of an HMIS, and work with consultants to ensure HMIS compliance
- Submissions of the Housing Inventory Chart, Point-in-Time count, and HMIS Annual Performance Report.
- Writes formulae or algorithms to produce compounded data types
- Creates custom ETO Results™ reports with little guidance
- Develops effective data visualization templates
- Conducts data quality review using meta-data analysis
- Provides on-going customer support for HMIS.
- Assist with agency-wide information technology needs centered on hardware planning and network support
- Utilizes screen-share, teleconferencing, and in person meetings to provide as- needed coaching for ETO users.
- Acts as a community representative for TCHC’s HMIS implementation; supporting positive working relationships with a diverse group of customers.
- Improves data quality
- Conducts security audits to ensure end-user compliance with required security standards
- Sets up new programs and users in the system
- Performs all other HMIS-related services as needed
- Communicates effectively with team and supervisor to ensure system performance
Statement on Diversity
The staff, customers, stakeholders, and colleagues of the Tarrant County Homeless Coalition reflect the diversity of our community. TCHC’s services conform to Federal Fair Housing Laws and the City of Fort Worth’s public policies on non-discrimination. Employees of TCHC are expected to treat all persons with dignity and respect without regard to race, creed, color, sex, religion, disability, mental illness and/or addictions (diagnosed or not), age, national origin, familial status, source of income, criminal background, sexual orientation, transgender, gender identity or gender expression.
Experience, Education, and Qualifications
- Strong project management experience, specifically in managing and supporting highly technical project implementations.
- Proven ability to track multiple projects, provide positive and effective leadership to a team of up to 3 HMIS Coordinators, and to end users across the community.
- Excellent communication skills, both oral and written, and with all levels of management, staff, and external clients, especially those who are not well versed in computer technology.
- Prior grant reporting experience, HUD related, is preferred.
- Knowledge and experience using various software programs, supporting the use of these software packages, system networking and communications.
- Methodological expertise in quality assurance and survey development.
- Demonstrated ability to conduct qualitative and quantitative analysis.
- Demonstrated ability to work with diverse communities.
Education and Typical Years of Experience
- Master’s degree in social services, public administration, business management, data analysis, related field, or equivalent work experience.
- Experience in a leadership role using Efforts to Outcomes (ETO), other web-based data systems, data analysis, relational databases and/or Business Objects (SAP) is necessary
- High degree of computer literacy including excellent command of Microsoft Office and Adobe Acrobat, as well as web-based interface applications. Candidates with Web intelligence experience preferred. Computer proficiency, strong experience with SQL-based Databases preferred
- Minimum of 3-5 years of related project and people management required.
Physical Demands and Work Environment
- Regular movement associated with hooking up personal computers and laptops and other office equipment, driving to meetings and holding in person and telephone conversations: lifting, up to 20 lbs, bending, carrying, crouching, driving, fine dexterity, handing, hearing, reaching, sitting, standing, talking, typing, vision, and walking, among others.
- Reasonable accommodations may be made to enable people with disabilities to perform the essential functions of the job.
- Suitable office space in close proximity to other TCHC HMIS staff and TCHC Executive Director; site visits required to multiple offices of HMIS end-users.
- Health Insurance: TCHC will pay 90% of the employee-only premium under Blue Cross Blue Shield’s PPO plan. Employee is responsible for the remaining 10%, plus any family coverage premium.
- Work-related mileage reimbursement
- Paid Time Off: vacation, personal, and some compensatory time
- Salary Range: Starting $65,000, Depending on Qualifications
How to Apply:
Send cover letter, resume, contact information for three references, and recent salary history to: firstname.lastname@example.org